×

Opozorilo

JUser: :_load: Ne morem naložiti uporabnika z id: 6414

ZPS svetuje: Neprimerna turistična nastanitev

Ponedeljek, 04 Julij 2016 13:16
(0 glasov)
"S sorodniki sem agenciji plačal polni penzion za letovanje na Hrvaškem z bivanjem v bungalovu. Po prihodu pa smo opazili, da so higienske razmere v bungalovu zelo slabe. Bungalov je bil neočiščen, ni bilo brisač, mila ali čistilnih sredstev, neočiščene so bile tudi sanitarije. Čeprav smo plačali polni penzion, smo dobili le polpenzion, osebje pa je v istih oblačilih pobiralo smeti in streglo hrano. Odpravil sem se v recepcijo, da bi reklamiral nepravilnosti, vendar receptorka naše pritožbe ni želela zapisati. Ker so bile razmere nevzdržne, smo že tretji dan predčasno končali letovanje. Takoj po vrnitvi domov sem agenciji poslal pisno specificirano pritožbo in zahteval vračilo dela kupnine, vendar so mojo zahtevo zavrnili. Ali mi lahko pomagate?"

Zakon o varstvu potrošnikov v 57. e členu določa, da mora potrošnik v najkrajšem mogočem času že na kraju samem pisno ali v drugi ustrezni obliki sporočiti vsako napako, ki jo opazi med izpolnjevanjem pogodbe. Organizator potovanja, prodajalec ali lokalni predstavnik pa mora v najkrajšem možnem času narediti vse potrebno za odpravo pomanjkljivosti, na katere je bil opozorjen v morebitni pritožbi.

Zakon tudi določa, da lahko potrošnik, če pomanjkljivosti niso bile odpravljene na kraju samem, zaradi nepopolno ali nekakovostno opravljenih storitev uveljavlja sorazmerno znižanje cene po končanem potovanju. Če sta obseg ali kakovost opravljenih storitev bistveno odstopala od tistih, določenih v potrdilu ali v pogodbi o potovanju, je potrošnik upravičen do vračila celotnega vplačanega zneska. V obeh primerih se mora potrošnik pisno pritožiti organizatorju potovanja v dveh mesecih po končanem potovanju.

Potrošniku, kot pojasnjuje, na kraju samem ni bila dana možnost, da bi lahko ustrezno reklamiral storitev, da bi lahko uredili nastanitvene razmere. Pisali smo ponudniku in ga opozorili na razmere med bivanjem in na zakonodajo in podjetje je potrošniku vrnilo zahtevani del kupnine.

Zelo pomembno je, da turistično storitev pisno reklamirate že na kraju samem. Pri predstavniku agencije (če je ta prisoten na potovanju) zahtevajte zapisnik nepravilnosti ali pošljite pritožbo na e-naslov agencije že med bivanjem.

Po vrnitvi domov agenciji čim prej pošljite tudi pisno pritožbo po pošti. Svoj zahtevek lahko ovrednotite s pomočjoFrankfurtske tabele, ki je objavljena na našem spletnem mestu. Frankfurtska tabela sicer ni del veljavne zakonodaje, ampak je zgolj pripomoček za oblikovanje višine zahtevka, ki ga potrošnik uveljavlja zoper turistično agencijo, ko storitve niso bile opravljene v skladu z dogovorom.

Vir: https://www.zps.si, Avtorica: Tina Fonovič

2 komentarji

  • Komentiraj povezavo Thomasgew Sobota, 18 Marec 2017 14:12 objavil Thomasgew

    Enjoy an alternative sightseeing experience of Verona on a 3-hour Segway tour of the glittering city. With a professional guide, cruise to popular attractions like the Basilica of St Anastasia and Porta Palio while listening to illuminating commentary. Travel at a leisurely pace to visit ancient landmarks like the Arena di Verona, a colossal Roman amphitheatre, and the Castelvecchio. Receive personalized attention from your guide on this small-group tour, limited to eight people.

    2 -hour Segway tour of Verona Glide past top Verona sites including Castelvecchio, the Basilica of St Anastasia and Porta Palio with your expert guide See the magnificent Arena di Verona, the third-largest Roman amphitheater in Italy Suitable for all fitness levels Small-group tour limited to 8 people ensures a more personalized experience

    Greet your guide at a central Verona location and experience a 30-minute orientation session that is sure to leave you feeling comfortable and confident on yourself-balancing Segway. When you’re ready, cruise over the magnificent Castelvecchio Bridge to Castelvecchio, an ancient castle that has become one of the city’s architectural symbols. Capture photographs of the monument while receive an interesting introduction to the landmark and its museum, the Castelvecchio Civic Museum. Glide past the Roman Arena to see the incredible venue of summer concerts and operas, and then weave your way through Verona’s historical center, a charming enclave thronged with medieval and Renaissance buildings. Travel onwards to the Roman amphitheater, Arena di Verona, and marvel at the ancient majesty of a structure that boasts the title of Italy’s third-largest amphitheater. Soar to Piazza Erbe to soak up the lively atmosphere of the central square and then admire the 17th-century Porta Bombarderia, a structure that reigns supreme over the Piazza di Signori. Conclude with a stop at the gorgeously Gothic Basilica of St Anastasia and return to your original departure point, where the tour concludes.


    2-Hour Segway Historic Tour in Verona
    https://www.viator.com/tours/Verona/2-Hour-Segway-Historic-Tour-in-Verona/d945-39286P7

  • Komentiraj povezavo Thomasgew Nedelja, 12 Marec 2017 05:48 objavil Thomasgew

    [url=http://uploads.ru/CbxJG.jpg][img]http://s2.uploads.ru/t/CbxJG.jpg[/img][/url]

    What You'll Do
    Discover Verona by Segway
    Learn about the sights such as Piazza Erbe and Juliet's House
    Be put at ease with a 30 minute orientation session
    Combine a modern way of transport with an unbelievable cultural experience
    Overview
    Experience historic Verona from a unique perspective on a 1-hour Segway tour. Glide through the historic center with a tour leader and informative audio guide. See monuments such as the Arco dei Gavi, Castelvecchio, Porta Borsari and Casa di Giulietta.
    What to Expect
    Climb aboard a self-balancing Segway/Ninebot and enjoy Verona from a new point of view with a tour leader and audio guide. Marvel at monuments of historic and artistic interest without getting tired and bored. You will first have a 30 minute orientation session to make sure you feel comfortable and confident on the two-wheel vehicle before you set off.

    Follow a route that takes in many of the city's most iconic attractions including:

    - Portoni della Bra
    - Gran Guardia
    - Museo Lapidario Maffeiano (Maffei Museum)
    - Palazzo Barbieri-Municipio (Barbieri Palace)
    - Verona Arena
    - Castelvecchio (The Great Guard)
    - Arco dei Gavi (Gavi Arch)
    - Porta Borsari (Roman gate)
    - Corso Porta Borsari
    - Piazza delle Erbe
    - Palazzo della Ragione with the famous Scala della Ragione
    - Piazza dei Signori (Piazza Dante - Lord's Square)
    - Arche Scaligere (Scaliger Tombs)
    - Casa di Giulietta (Juliet's House)

    https://www.getyourguide.com/verona-l389/-t92925/

Prijavite se za komentiranje